Service Engineer

JOB TITLE: Field Service Engineer

INDUSTRY: Robotics

LOCATION: North Midlands (1 hour from Telford)

SALARY: £40 – 45k+ company car and other additional benefits

Job Purpose

To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK and Ireland.

Job Overview

• Provide repair and maintenance services to Customers in-house and on-site.
  
  
• Complete all relevant documentation relating to both robot/equipment performance and Field Service calls.
  
  
• Work with Technical Manager to promote services portfolio to customers
  
  
• Complete all necessary processes for Stock maintenance and visibility.
  
  
• Integrate and work with the existing Service and Applications Team
  
  Main Responsibilities
  
  
• Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis.
  
  
• Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.
  
  
• Respond to customer service issues by telephone / electronic means as required.
  
  
• Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems.
  
  
• Complete detailed Field Service reports for all customer calls, document any service interventions in our CRM database and complete all related administration.
  
  
• Coordinate responsibilities, activities and schedule with Team Members and Technical Manager to ensure customer satisfaction.
  
  
• Communicate frequently with customers to ensure that all expectations are being met.
  
  
• Liaise with the relevant department in France for the return of parts under warranty.
  
  
• Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner.
  
  
• Learn robot programming language to be able to provide simple support and instruction.
  
  
• To be included in the 24/7 on call rota. This may require response to call outs outside of standard working hours.
  
  
• To support the Training Manager in the delivery of maintenance/user training courses as and when required.
  
  Skills & Qualifications
  
  
• A Higher Level Engineering qualification or equivalent is desirable but proven experience will be considered
  
  
• Minimum of 3 years automation and/or Technical Service experience.
  
  
• Experience of electrical/electronic and mechanical troubleshooting, preventative maintenance as well as repair and refurbishment.
  
  
• Experience of reading and interpreting electrical/mechanical drawings and related technical documents.
  
  
• Knowledge of mechanical engineering.
  
  
• Previous experience of working with SAP would be advantageous.
  
  
• Good computer skills including Microsoft Office.
  
  
• Strong communication skills including the ability to communicate at all levels.
  
  
• A full UK driving license.
  
  Working Conditions
  
  
• Hybrid role between office base and Customer sites as required.
  
  
• Company vehicle will be provided.
  
  
• Potential for occasional international travel.
  
  
• All necessary IT equipment – including laptop and mobile phone shall be provided