Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Field Hardware Support Engineers ensure site reliability teams maintain Packaging & Robotics systems through hands-on testing, troubleshooting, and root-cause analysis. They identify maintenance gaps, communicate risks, and develop mitigation strategies while collaborating with safety, hardware, and software teams. The role involves immersive field work to experience operator challenges firsthand, then driving engineering improvements that enhance system reliability and drive innovation daily.