Customer Account Coordinator

Introduction

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role:

This role is part of our Saab Seaeye business unit in Fareham.

This role will be tasked with providing customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs.

Key accountabilities and responsibilities:

Prepare and assist customers with their enquiries and quotations, in accordance with the organisational management and quality systems, seeking additional technical knowledge when necessary.

Process repairs received in from customers within 24hrs of receipt in accordance with the organisational management and quality systems.

Process orders ideally within 24hrs of receipt, in accordance with the organisational management and quality systems.

Monitor the progression of customer orders through, but not limited to, twice weekly after sales and production meetings and report back to customers when necessary, advising of any delays or issues with their order, within specific timescales.

Liaise with dispatch for weights and dimensions when necessary, for orders that are ready to be received by the customer.

Negotiate with freight forwarders the most competitive prices and to ensure customers receive best possible service available

Prepare and submit relevant customs documentation to include, but not limited to, Airway Bills, Commercial Invoices, Export Licences, Certificate of Origins, EUR1's and packing lists, to comply with relevant local, country and international law.

Administration of customer files and general administrative tasks.

To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.

Skills and Experience:

Experience in previous administration, customer service, or specialised industry role would be advantageous.

Strong communication within multiple stakeholders.

Proficiency in MS Office

Ability to use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.

Able to maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role.

Act ethically, with integrity and in the best interest of the business at all times.

Able to maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines.

Keep good time management to minimise any wasted time and maximise productivity and effectiveness.

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview