Control Room Specialist

Job Purpose:

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

This is a truly exciting opportunity to be part of Alliance Healthcare UK's new, next-generation Central Logistics Centre (CLC). You will play a pivotal role in the launch, continuous improvement and ongoing success of this world-class, game-changing facility. Designed with advanced automation and cutting-edge robotics, the CLC is set to redefine how Alliance Healthcare manages and delivers medical, health and beauty products to our customers across the UK.

Please note that while at the beginning this will be a Monday to Friday 9-5 role, from January you will be required to work rotating AM and PM shifts. This is a fully onsite role.

Job Scale:

Control Room Specialist will provide core shift cover and ensure the efficient operation of the warehouse control system (KNAPP) and Manhattan warehouse management systems (WMS).

The Control Room Specialist will be responsible for planning and virtually monitoring system performance within the Central Logistics Centre (CLC). Troubleshoot defective equipment/systems and partner with the appropriate department for resolution, addressing issues promptly, releasing and monitoring workflows.

Supporting team leaders and department managers to maintain optimal warehouse operations, while following all regulatory and company safety standards, policies and procedures.

Principal Accountabilities:

System Monitoring and Issue Resolution

Provide core shift cover of the Knapp and Manhattan warehouse management system, meticulously tracking and documenting the operational system’s status ensuring prompt resolution of any issues.

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Ensure maximum use of system capacity, including Identifying and mitigating systematic bottlenecks.

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Monitor the system performance to ensure optimum throughput and system availability.

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Participate in troubleshooting and conducting root cause analysis for complex control system related issues.

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Identify when performance is dropping below accepted levels and promptly seek solutions to resolve system issues to minimise downtime and ensure continuous operations.

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Partner with technical team to develop best practices for the WMS.

Operational Support

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Act as a point of contact for all on-shift team leaders and department managers, answering questions and providing a source of answers and further understanding.

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Collaborate with team leaders to ensure smooth communication and efficient issue resolution.

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Ensure that the warehouse systems utilise workload information daily to optimise service and efficiency.

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Continuously monitor and improve system performance to enhance operational productivity.

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Provide KPI data to the warehouse leadership and operations teams to support their planning and tactical processes.

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Oversight of technical resource development will involve creating long-term strategic plans to guarantee efficient and cost-effective solutions

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Support and Coordination

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Health and Safety and ESG

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Operational Efficiency

Essential Requirements:

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Excellent communication, interpersonal and problem-solving skills.

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Ability to work in a fast-paced working environment.

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Experience in an automated, high-volume warehouse.

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Demonstrated ability to apply technical knowledge to diagnose, troubleshoot, resolve or help others resolve equipment and process issues.

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Excellent analytical, attention to detail and problem-solving skills, including the ability to deal with ambiguity.

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Demonstrated ability to prioritise and multi-task various and conflicting responsibilities. Ability to work independently and as part of a team.

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Ability to work collaboratively and effectively across multiple functional departments.

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Ability to lift and move materials as needed, as well as standing and walking for extended periods.

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Ability to work with multiple platforms utilising desktop computers, PC’s, handheld devices and material handling equipment. Advanced computer skills, including Microsoft Office 365 applications.

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Ability to work flexible hours, including shifts, to meet operational needs.

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Strong organisational skills to manage time, tasks, and resources effectively, ensuring deadlines and targets are met.

Desirable Requirements:

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Strong knowledge of KNAPP and warehouse management systems (WMS) and automated technologies.

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Knowledge of regulatory compliance and quality standards in pharmaceutical distribution.

What Cencora Offers:

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Be one of the first to join a brand-new operation where you’ll play a key role in shaping and establishing best practice ways of working from the ground up. Manage and oversee a highly automated warehouse, using advanced systems and equipment to drive efficiency and innovation.

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Work with cutting edge technology at one of the most automated pharmaceutical sites in the world. Work closely with systems, operations, and other cross-functional teams to align processes, improve workflows, and ensure seamless communication