Engineer the Quantum RevolutionYour expertise can help us shape the future of quantum computing at Oxford Ionics.

View Open Roles

Customer Success Manager – Aftermarket Service Manager

Bracknell
2 months ago
Applications closed

Related Jobs

View all jobs

Customer Success Manager

Supply Chain Quality Manager

Business Development Manager (Smart Buildings)

Electrical Controls Engineer

Automation Project Engineer

Sales Engineer

Customer Success Manager – Aftermarket Service Manager

Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centres to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

We currently have an opening for a Customer Success Manager / Aftermarket Service Manager who will manage the assigned customer contracts in a way that combines the customers’ goals with the business’s goals to form a cohesive, data-led, and customer-informed process.

The Customer Success Manager / Aftermarket Service Manager is responsible for improving the customer satisfaction and expanding net recurring revenue in the contract.

A close relationship with the assigned accounts will be used to turn existing relationships into business partnerships that can drive value for both the customer and Honeywell.

Responsibilities

  1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.

  2. Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.

  3. Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.

  4. Expand AMS offering by VOC and win new outcome focused contracts.

  5. Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.

  6. Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.

  7. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.

  8. Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

    Qualifications

  • Relevant experience in Customer Success Management / Aftermarket Services

  • Degree in IT/engineering

  • MBA or post graduate qualifications in a related discipline are desirable

  • Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing

  • Good understanding of regional customers - culture and dynamics

  • Ability to influence by leadership

  • Excellent customer interaction skills – the ability to interact with customers, manage their expectations and build long term relationships

  • Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.

  • Self-motivated

  • The ability to work under pressure

  • A strong commitment to safety and a safe working environment

  • Ability to develop and maintain strategic customer relationships

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    About Us

    Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Seasonal Hiring Peaks for Robotics Jobs: The Best Months to Apply & Why

The UK's robotics sector has established itself as one of Europe's most innovative and rapidly expanding technology markets, with roles spanning from junior automation engineers to principal robotics scientists and heads of robotics development. With robotics positions commanding salaries from £32,000 for graduate robotics engineers to £100,000+ for senior principal engineers, understanding when organisations actively recruit can dramatically accelerate your career progression in this transformative and continuously evolving field. Unlike traditional engineering roles, robotics hiring follows distinct patterns influenced by manufacturing cycles, government automation incentives, and robotics deployment timelines. The sector's unique combination of mechanical engineering, software development, and artificial intelligence creates predictable hiring windows that strategic professionals can leverage to advance their careers in building tomorrow's automated systems. This comprehensive guide explores the optimal timing for robotics job applications in the UK, examining how national automation strategies, manufacturing cycles, and robotics technology initiatives influence recruitment patterns, and why strategic timing can determine whether you join a pioneering robotics development team or miss the opportunity to develop the next generation of autonomous systems and intelligent automation.

Pre-Employment Checks for Robotics Jobs: DBS, References & Right-to-Work and more Explained

The robotics industry represents one of the most dynamic and transformative sectors in modern technology, with robotics professionals playing crucial roles in advancing automation capabilities, developing intelligent systems, and reshaping manufacturing, healthcare, service industries, and defence applications. As robotics evolves from industrial automation to autonomous systems and human-robot collaboration, pre-employment screening processes have become increasingly sophisticated and multifaceted. Robotics careers span diverse environments from manufacturing facilities and aerospace companies to healthcare robotics providers, autonomous vehicle developers, and emerging service robotics startups. Each sector brings unique screening requirements reflecting the safety-critical nature of robotic systems, the interdisciplinary complexity of robotics development, and the critical importance of maintaining both operational safety and system reliability standards. Understanding robotics pre-employment screening helps professionals navigate career opportunities effectively whilst enabling employers to identify candidates capable of contributing to robotics innovation whilst maintaining appropriate safety standards, regulatory compliance, and technical excellence. The screening processes examine not only technical robotics competencies but also safety awareness, system integration capabilities, and ability to work effectively across the multidisciplinary robotics ecosystem. This comprehensive guide examines the full spectrum of pre-employment screening practices across robotics careers, from basic right-to-work verification through enhanced safety clearance processes, technical competency assessment, and industry-specific requirements. Whether pursuing opportunities in industrial automation, autonomous systems development, medical robotics, or robotics research leadership, understanding these screening processes enables robotics professionals to prepare effectively and advance their careers successfully. The robotics sector's unique combination of mechanical engineering, software development, artificial intelligence, and human-machine interaction creates screening requirements that reflect both the technical demands of robotics innovation and the safety considerations of human-robot collaboration. These processes ultimately support the continued advancement of robotics by ensuring high professional standards and technical competence necessary for safe robotics deployment and responsible robotics technology development.

Why Now Is the Perfect Time to Launch Your Career in Robotics: The UK's Autonomous Systems Revolution

The United Kingdom stands at the epicentre of a robotics revolution that's fundamentally transforming how we manufacture products, deliver services, and interact with technology in our daily lives. From the autonomous delivery robots navigating London's streets to the surgical robots advancing precision medicine in Birmingham hospitals, Britain's leadership in robotics innovation has created an unprecedented demand for skilled robotics professionals that dramatically exceeds the current talent supply. If you've been seeking a career that combines cutting-edge engineering with tangible real-world impact or looking to position yourself in one of the most dynamic and rapidly expanding sectors of the modern economy, robotics represents an extraordinary opportunity. The convergence of artificial intelligence advancement, sensor technology maturation, manufacturing automation acceleration, and service robotics adoption has created perfect conditions for robotics career success.