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Data Analyst

Victoria, Greater London
1 week ago
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Our client an award winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.

Central London location, hybrid, 10 month contract.

Required Skills :

  • 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains.

  • Proficiency in SQL for data extraction, transformation, and pipeline development.

  • Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).

  • Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.

    Useful experience;

  • Python or R for advanced analytics, automation, or experimentation support.

  • Knowledge of statistical methods and experimentation (A/B testing) preferred.

  • Machine learning and Generative AI experience is a plus.

  • Experience working with call centre and/or digital support KPIs preferred.

    Benefits

  • Long contract

  • Hybrid role

  • Free breakfast

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