The Field Commissioning Engineer will play a leading role in the ongoing support of automated systems and sub-systems. This role requires hands-on skills to test and modify designs as required along with advanced diagnostic and commissioning abilities. The Field Commissioning Engineer will liaise with internal and external stakeholders across Service and Support, Software and Workshop functions to solve problems to the highest standard.
The position requires the provision of first-class support to clients, delivering modifications and upgrades on-site, and ensuring the ongoing safety and quality of automation systems through proactive servicing and problem solving for bespoke, robot based electromechanical systems.
Primary Responsibilities:
Identify root causes of electrical and software faults and implement solutions accordingly, providing feedback to appropriate departments.
Delivery and integration of modifications and upgrades on site to meet the specification and processes of the customer.
Provide emergency and ongoing support systems for products installed both at Loop premises and at client sites.
Engage with internal and external stakeholders throughout project lifecycle and provide updates on progress and demonstrations.
Ensure compliance with cross departmental policies, procedures and design requirements.
Always provide excellent customer service to Loop clients.
Provide proactive and reactive service and support engineering to clients to ensure that automation and robotic systems are functioning to the highest capability. Often at very short notice.
Identify electro-mechanical system faults and, where unable to provide solutions directly, liaise closely with internal stakeholders to identify and provide solution.
Act as ambassador for the Service and Support department and promote and advocate for the department in a professional manner when carrying out the duties of the position.
Other Service and Support administrative tasks as required.
Secondary responsibilities: (in the event of Service and Support being quiet)
Provide support to the Software department with system development and testing.
Person Specification
Ability to identify faults and deliver fixes, whether directly or from another department.
Ability to identify root causes of electrical faults and software bugs utilising good working practice with industry standard equipment.
Customer service focused with the ability to build effective relationships with people at all levels
Industrial robot experience (Kuka, Fanuc)
Operational experience with PLCs and ability to fault find (Beckhoff, Siemens, IEC(phone number removed): LAD, ST, FB, SFC)
Diagnostics of industrial fieldbus networks (EtherCAT, ProfiNET, CANopen, RS232)
Experience working with automation/robotic, and/or industrial systems and demonstrable knowledge of how they work, particularly with respect to safety.
Holds a full UK driving licence
Willing and able to travel to customer sites, often at short notice
The ability to obtain vetted security clearance/DBS checks
Ability to plan and manage own workload, work on own initiative to complete tasks autonomously.
Ability to read and understand technical electrical/mechanical drawings.
Ability to communicate at a high technical level, both written and verbal English.
Desirable:
Qualified to HNC in an electrical-focused course, or electrical apprentice trained or equivalent level or demonstratable experience.
Attitude, Aptitude & Behaviours
Proactive problem solver who enjoys resolving client issues satisfactorily.
Proactive communicator, independent thinker and team-worker.
MUST be willing to travel across the UK, and possibly internationally, for the purpose of visiting client sites.
Effective at reading manuals and documentation
