Junior Field Service Engineer - CNC Machines

Junior Field Service Engineer

UK based

Salary: £32,000 - £35,000

Company van then car

This profile corresponds to an individual that has solid academic background on mechatronics, technology, electrics that preferably has completed an apprenticeship in the industrial sector. It completes with a short experience (1-2 years) working on different industrial sectors, preferably Robotics and/or CNC automation.

Availability to travel extensively, also outside UK, for training.

Some examples of qualifications highly considered are:

NVQ technological subjects

HNC

Key Areas of Responsibility:

The Junior Field Service Engineer (JFSE) is responsible for trouble shooting and attending electrical and mechanical breakdowns. Able to demonstrate excellent customer facing skills whilst remaining calm and resolving any challenges on site in an amicable manner in line with company policy. Advising the help desk on any breakdown issues. Able to communicate and liaise with the business in the support of all its products. The individual must be focused on delivering and driving solutions through ownership. The JFSE must also be available to attend site throughout the country at short notice providing solutions for our customers and the business. The FSE must be able to understand and demonstrate the functionality of CNC equipment.

• Providing technical and sales support to the business
  
  
• Commissioning, training and installation
  
  
• Electrical & mechanical breakdowns
  
  
• Driving change through historical and acquired knowledge
  
  
• Documentation and procedures when needed
  
  
• Understand and demonstrate knowledge of engineering activities including:
  
  Main Tasks
  
  Service work
  
  Preventative maintenance
  
  Installation and commissioning of capital equipment (Preferably CNC machines)
  
  Breakdown electrical
  
  Breakdown mechanical
  
  Training
  
  
• Supporting customers and the helpdesk on technical and customer issues
  
  
• Understanding mechanical drawings
  
  
• Understanding electrical drawings
  
  
• Problem solve and troubleshoot in the event of difficulties arriving from an intervention
  
  
• Site surveys
  
  
• Customer training CAD/CAM
  
  
• PLC and CNC knowledge
  
  
• Attend training courses
  
  
• Ensure work is carried out to the highest standard within the allowed timeframe and actively reduce any remedial work
  
  
• Advising on installation planning through historical knowledge
  
  
• Technical advice and troubleshooting for customers and the business
  
  
• Taking ownership for the work carried out on site with flexibility in accordance with our customers’ needs
  
  
• Prepare and submit paperwork including, timesheets and expenses
  
  
• Provide information in a timely manner
  
  Core Skills:
  
  Highly motivated
  
  Team player
  
  Reliable self-starter
  
  Working to tight deadlines
  
  Turning customer problems into solutions
  
  Relishes and enjoys a challenge
  
  Good telephone manner
  
  PLC knowledge
  
  CNC knowledge
  
  Good engineering background in installation, breakdown and electrical
  
  An Understanding of electrical and mechanical drawings
  
  Respectful approach to the business and its customers
  
  Good ICT skills
  
  Essential Skills:
  
  Highly motivated
  
  Respectful approach to the business and its customers
  
  PLC knowledge
  
  CNC knowledge
  
  Good engineering background in installation and breakdown
  
  Competent in understanding electrical drawings
  
  Competent in understanding mechanical drawings
  
  Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action
  
  Prioritise workload whilst maintaining accuuracay to detail
  
  Good ICT skills
  
  Desirable Skills:
  
  CAD/CAM knowledge
  
  CNC programming knowledge