Equity Release Specialist

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

We are now recruiting for an Equity Release Specialist.

The role requires a skilled specialist with significant experience in either residential survey and valuation , conveyancing, or equity release lending. Reporting to the Head of Equity Release, you will collaborate with Surveyors and engage with Equity Release lenders, Field Operations, and Technical and Quality teams to enhance understanding of lender expectations. Your expertise, combined with the team's technical skills, will ensure the highest standards in report completion across the UK.

Main Accountabilities:

• Maintain and enhance e.surv’s inward facing Equity Release specialist contact for Surveyors.
  
  
• Deliver outward facing technical support to our Equity Release clients to build strong relationships and to support investigations into pre and post valuation queries.
  
  
• Aid Area Managers and Strategic Relationship Managers in resolving escalated cases where specialist Equity Release knowledge is required.
  
  
• Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
  
  
• Manage and develop e.surv’ Robotic Automation Process to ensure consistency of reporting, accurate delivery of Management Information and performance within agreed Service Level Agreements.
  
  
• Author the Equity Release Team’s Management Information pack for presentation to the Senior Management Team ahead of delivery to clients.
  
  
• Input into the production of Blogs/tech papers to provide a technical perspective.
  
  
• Input into the development of slide decks for internal and external presentations by the Equity Release Team (MS Power Point).
  
  
• Aid the Communications Team to enable notifications to be issued to the wider business which provide clear confirmation of mapping, policy and guidance changes.
  
  
• Regular attendance and contribution to Area Manager meetings, where proportionate.
  
  
• Support Learning and Development team in creating learning material covering a range of subjects relating to internal policies, statutory and regulatory changes. This may involve delivery of presentations/webinars to surveyors.
  
  Essential Knowledge and Expertise:
  
  
• Detailed knowledge of the Equity Release market
  
  
• Skilled at prioritizing tasks, meeting deadlines, and managing multiple projects without sacrificing quality.
  
  
• Proven Equity Release underwriting experience
  
  
• Knowledge of current and emerging trends in later life lending
  
  
• Excellent communication skills
  
  
• Good working IT skills including Outlook and Excel
  
  Apply
  
  If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar.
  
  LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE
  
  PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.
  
  e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know