Service Manager

Service Manager – Heathrow

Leading Systems Integrator - who design, install and Maintain Baggaging and Convyors systems

• £60,000 – £70,000
  
  
• Heathrow Airport
  
  Company Overview
  
  Market leader in logistics automation for airports, parcels, and warehouses. Strong partnership with Heathrow serving as a global model for industry collaboration.
  
  Role Summary
  
  Pivotal leadership position within the Service team, working with Senior Service Manager and other Service Managers. Responsible for tactical and strategic delivery driving service vision, commercial growth, customer value, and operational innovation across multiple departments.
  
  Key Responsibilities
  
  
• Leadership & Team Management: Lead technical teams, build high-performance culture, mentor staff, manage workforce planning and succession
  
  
• Service Delivery: Deliver outstanding customer service, implement service strategy, ensure consistent safety and performance improvements
  
  
• Commercial Focus: Own contract profitability, identify value opportunities, support sales phases, drive margin growth
  
  
• Operations: Execute service proposition, manage KPIs, seasonal planning, incident management, operational readiness
  
  
• Innovation: Use transformation tools, technology, automation, and data-driven insights to enhance delivery
  
  Requirements
  
  
• Operations and leadership experience in customer-centric business
  
  
• Strong communication skills with technical understanding of material handling systems
  
  
• Experience managing large teams in complex operational environments
  
  
• Industrial Relations experience
  
  
• Service Management background
  
  
• Change management and continuous improvement skills
  
  
• Senior escalation roster participation required
  
  Benefits
  
  
• 28 days annual leave + public holidays
  
  
• Bupa Medical Cover
  
  
• YuLife wellbeing membership
  
  
• Career progression opportunities
  
  
• Cycle to work scheme
  
  
• Yellow Nest childcare scheme
  
  
• Aviva pension
  
  
• Achievers recognition platform
  
  Contact
  
  Ollie Najeeb
  +(phone number removed)
  
  Why work with Proactive?
  
  Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.
  
  When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role