System Support Engineer
Derbyshire (UK-wide travel required)
Circa £35,000
Do you have technical support experience for control systems? Are you proficient in PLC programming languages and familiar with SCADA and HMI design?
Rise10 are working with a specialised engineering company focused on the integration, control, and automation of complex infrastructure.
This is a hands-on, field-based role that will involve extensive travel across the UK, frequent overnight stays, and participation in night shift work when required. If you enjoy working on-site, solving problems in live environments, and don’t mind being away from home regularly, this could be the perfect opportunity.
If you have strong technical skills, excel at analytical problem-solving, and thrive in a dynamic, customer-focused environment, we want to hear from you!
Main Duties:
- System Support: Provide top-notch technical support to clients by responding to inquiries, troubleshooting system issues, and resolving problems swiftly to minimise downtime.
- Site-Based Work: Attend client sites across the UK to carry out installations, commissioning, fault finding, and system recovery.
- Preventive Maintenance: Conduct routine inspections, system audits, and preventive maintenance to ensure the seamless operation and reliability of control systems.
- Fault Finding and Diagnostics: Utilise advanced troubleshooting techniques and diagnostic tools to identify and resolve complex system faults effectively.
- System Optimisation: Collaborate with cross-functional teams to implement system modifications, upgrades, and enhancements, boosting performance and functionality.
- Documentation: Maintain detailed records of system configurations, maintenance activities, and troubleshooting procedures.
- Training and Support: Deliver on-site training and support to end-users and maintenance teams.
Working Pattern & Travel Requirements:
- Based at our client’s HQ in Derbyshire, with regular travel to customer sites nationwide
- Frequent overnight stays required (expenses covered)
- Night shifts and out-of-hours work will be required, particularly during commissioning, shutdowns, and critical upgrades
- Standard 40-hour working week with flexible hours
- Early finish on Fridays
- Participation in an on-call rota following probation/training
- This role would suit someone who is flexible, comfortable working away from home, and able to adapt to varying site schedules.
Skills and Experience:
- Full UK driving licence (essential)
- Previous technical support experience for control systems or similar
- Proficiency in PLC programming languages (e.g. ladder logic, structured text)
- Familiarity with SCADA systems and HMI design
- Knowledge of control system protocols (Modbus, Profibus, Ethernet/IP)
- Excellent problem-solving and analytical skills
- Effective communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple tasks
Benefits:
- Paid overtime
- Flexible working hours and holidays
- Your birthday off with pay
- Sick pay and pension contribution
- Profit share bonus
- £500/year for activities with friends and family
- Employee wellbeing programme with 24/7 helpline
- Free use of the onsite gym
- All travel and accommodation expenses covered
APPLY NOW and be part of a team that keeps industries moving with cutting-edge control solutions, whether that’s at HQ or on-site anywhere in the UK.
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