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Customer Success Executive

Ellon
1 week ago
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Customer Success Executive– Office Based – £25,000 to £35,000

Recruiting on behalf of an amazing company with fantastic growth plans and a culture you’ll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you’re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

The Role:

You’ll be the heartbeat of the Customer Success team – the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you’ll handle it all with flair and care.

  • Manage customer communication across email, phone, WhatsApp, and live chat.

  • Process orders with precision and speed.

  • Work closely with the projects team to keep everything running smoothly and on time.

  • Bring warmth and personality back into customer service – no robotic replies here!

  • Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.

  • Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm.

    Who You Are:

  • A superstar communicator with excellent phone and email manners.

  • Obsessed with detail and delivering the best customer experience.

  • Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.

  • Bonus points if you know a bit about construction – but it’s not essential!

  • A self-motivated, vibrant personality who’s ready to step up and shine.

    Why You’ll Love It Here:

  • Salary from £25,000 to £35,000.

  • Office-based role with free parking, free lunch, and seriously good coffee.

  • 23 days holiday plus bank holidays (and extra days at 2 and 4 years).

  • Birthday off – because you deserve it!

  • Employee bonus scheme (GBS) that looks after you.

  • An incredible culture where people are valued, change is welcomed, and everyone has a voice.

    This isn’t just a job – it’s a chance to be part of something special. If you’re ready to bring your energy, passion, and attention to detail to a company that’s going places, we want to meet you

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