Field Service Technician

Field Service Technician

Location: The role is predominantly field-based, with duties carried out at client premises across the UK. This will involve significant travel and some overnight stays. A small proportion of time may be spent at Firemain Engineering’s Head Office in St Helens.

Salary: £36,000 - £45,000 depending on experience

Vacancy Type: Permanent

Working Hours: Monday – Friday 40 hours per week

About Us

Established in 1990, Firemain Engineering was formed to provide both technical and product expertise to the fire protection industry, with particular focus on foam and water-based fire fighting products.

As the company developed the client base and range of services expanded. We now have a product range sourced from some of the most recognisable and respected manufacturers of firefighting equipment in the world. Our client base for service & remedial work is mainly UK & Ireland. We have remained true to our origins, we pride ourselves on our reputation as an independent small business providing quality products with enthusiastic servicing, maintenance and remedial back up works.

Job Description

The Field Service Technician plays a critical role in supporting our customers by carrying out on-site servicing, maintenance and repair of fire-fighting equipment at client premises. This is a customer-facing role requiring a high level of professionalism, technical competence and flexibility.

You will represent Firemain Engineering at all times while working on client sites, ensuring that all activities are carried out in full compliance with both company standards and client-specific policies, procedures and site rules.

Key Responsibilities

Attend client premises to diagnose faults, carry out repairs, servicing and preventative maintenance on fire-fighting and associated engineering equipment.
Commission and test equipment in line with technical specifications and customer requirements.
Carry out fault-finding across water-based fire suppression equipment in  mechanical, electrical systems.
Ensure strict adherence to client health, safety, security and operational policies and procedures while on site.
Act as a professional representative of Firemain Engineering, maintaining positive working relationships with clients and stakeholders at all times.
Complete all required documentation accurately, including service reports, job records and compliance paperwork.
Liaise with internal teams to provide feedback from site visits and support continuous improvement.
Ensure tools, equipment and company assets are used safely and maintained appropriately.
Travel to customer sites across the UK, with overnight stays as required.
Essential

Recognised apprenticeship or Level 3 qualification in Mechanical, Electrical or Manufacturing Engineering (or equivalent).
Proven experience in a field-based or customer-facing engineering role.
Strong hands-on fault-finding and maintenance skills.
Ability to work independently, manage your own workload and travel commitments.
Excellent communication skills with the ability to interact professionally with clients.
Strong understanding of health & safety requirements, including working to site-specific rules.
Relevant health & safety training (e.g. COSHH, risk assessments, manual handling).
Full UK Driving Licence (maximum of three points).
Desirable

HNC/HND in mechatronics or an engineering discipline.
Familiarity with PLC systems and industrial automation.
Background in lean manufacturing or continuous improvement environments.
Previous experience representing a company on client sites.
Benefits

In addition to a competitive basic salary, we offer extra payments for overnight stays and additional allowances. You’ll have access to a company van and fuel card, with all work-related expenses taken care of. A pension scheme and a discretionary performance-related bonus complete the package.

To Apply

If you feel you are a suitable candidate and would like to work for Firemain Engineering, please do not hesitate to apply