Product Support Engineer

Introduction

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 24,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.

Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.

The Role:

This position sits within our Saab Seaeye Underwater Robotics Business in Fareham.

This is an exciting opportunity to join Saab Seaeye's Product Support team, supporting a wide range of leading electric underwater robotic products. The role is to complement the existing support team with a focus towards electrical, electronic and robotic systems.

Key Responsibilities:

Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics.

Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support.

Carry out hands on fault finding and repairs of electro-mechanical systems.

Provide technical support to internal stakeholders such as the aftersales team.

Share the emergency 24hour support line with other team members.

Input into the product development roadmaps for better serviceability and maintainability.

Input into the development of product support systems and tools

Work with the training team to feedback support issues to update training material, manuals and knowledge base.

Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products.

Liaise with sales departments on key issues affecting customer relationships.

Personally manage critical issues that arise which will have significant impact on customer relations.

Travel internationally to customer premises & offshore locations potentially at short notice to provide technical support*.

Required Skills and Experience:

BTEC Higher or Degree in Electrical & Electronic Engineering.

Knowledge of Electrical, Electronic and electro-mechanical fault finding.

Previous on-site Customer facing support work.

Software and networking experience.

Electrical and Mechanical hardware hands on experience.

Competent use of Electrical test equipment, Oscilloscopes, DVM, Megger, F/O testers etc.

Logical fault finding methods.

Can follow circuit diagrams and work instructions.

Effective communication skills - written, phone and in person.

Flexible regarding working overtime as required.

Able to pass offshore training and medical.

Willing to travel offsite/offshore at short notice, including occasions outside the normal working week.

Assist in covering the out of hours support telephone.

• To give an idea of the commitment, the 24hour emergency support line is for emergency use outside of normal business hours. Typically the line receives an average of 3-4 calls per week and monitoring of the phone is shared between a team of 4.
  
  ** Offsite support visits vary, but typically 6 trips per annum are estimated
  
  By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview