We believe in better . And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations.
This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST.
What you'll do Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers
Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows
Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation
Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks
Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance
Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues
Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems
Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support.
What you'll bring Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis
Proficie ncy in programming languages such as Golang and Python
Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing
Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows
Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms
Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support
Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation
Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management
Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques
Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform
Team overview
You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide.
The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work.
Global Streaming Technology
Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Leeds
Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next .
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
