Service Centre Team Leader
Routeco is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (44,500 people, an annual turnover of 21.6 billion euros) in B-to-B distribution of electrical products, solutions and related services.
You’ll be joining a growing organisation in the UK of over 250 associates at one of the UK's leading distributors of industrial automation and control products.
We encourage development and progression both within individuals and in the business by constantly moving forward and are open to acquisitions that help to strengthen our skills and offerings to also provide the best for our customers and our associates.
If you are looking for a company that has a long-term vision and cares about its people and the planet, then look no further.
We want you to join and contribute to a team that is constantly striving to be La Référence.
ARE YOU THE PERSON WE ARE LOOKING FOR?
An opportunity has arisen for an energetic, passionate, positive, person who enjoys and excels at working as part of a team, is collaborative and inclusive in their approach to the team and work associates to join our Manchester Service Centre Team as the Team Leader.
Being part of the leadership team at a Service Centre you will be able to lead & manage the Internal Sales Team collaborating closely with our customers predominantly on the phone and via email, to assist in maximising sales opportunities while ensuring the team deliver a best-in-class customer experience.
So, we are looking for someone with initiative, determination and self-motivation who enjoys a challenging & rewarding work environment. Excels at team development and creating a positive “yes we can” culture in the team. Demonstratable history and experience of leading or managing a team are required for this role to be successful.
Work with the Service Centre Manager as part of the leadership team within the Service Centre to ensure our vision and company goals are clear and in focus.
Develop capability within the team and create a culture of positivity.
Lead by example by maintaining an initiative-taking methodology
Meet the Service Centre’s KPI’s to maximise sales; maintain and grow the number of trading accounts; increase the range of products sold, improve customer retention, and spend frequency
Demonstrate sufficient commercial awareness to negotiate prices, depending on customer ownership and status to maximise margin.
Manage internal team to meet their job profiles and objectives
Monthly review with team members to ensure adherence to job profile and SMART objectives and company mission statement
Maintain and develop on going customer relationships
Ensure Customer Experience is at the heart of everything we do.
Take charge of your personal development and contribute to the evaluation of performance in line with Routeco’s core competencies and learning and development framework.
WHAT DO YOU NEED TO BRING TO ROUTECO?
The drive to contribute in an enthusiastic positive way
A key attribute is the capability to lead teams through change process
An inclusive approach, enabling the team to operate as individuals and as part of the team
The ability to work as a coach and mentor for team development is key element of the role as Team Leader
A friendly approach and the ability to communicate at all levels in our business across all areas
The job holder will have the ability to persuade others, work within specific guidelines whilst maintaining quality and standards.
The role calls for a person who enjoys dealing with people, creating, and maintaining relationships as well as making a good impression both personally and for the organisation.
A good standard of education is required, particularly in Maths & English and excellent customer service skills
Good day to day planning capabilities are essential
WHAT ROUTECO CAN OFFER YOU
Base salary: £31,000 per annum
Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
Wellness Benefits: Access a health and wellbeing cashback scheme
Financial Security: Benefit from life assurance coverage at 2 times your salary.
Free Shares: you will be eligible to receive free shares after completing 3 years of service.
Pension Plan: Join our group personal pension plan with a 5% employer contribution.
Continuous Learning: 1 hour of protected development time every week to enhance your skills
Family-Friendly Leave: Enhanced maternity and paternity leave.
Recognition: Receive discretionary ‘on the spot’ and value-based awards for outstanding performance.
Volunteer Time Off: Get paid time off for participating in our volunteering programs.
Exclusive Discounts: Access the Associate Discounts Portal for savings.
Referral Bonuses: Earn financial reward for referring talented individuals.
Cycle Scheme: Access to salary sacrifice Cycle Scheme.
Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
Fitness Benefits: Enjoy gym membership discounts.
Workplace Giving: Contribute to meaningful causes.
Routeco are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a person’s race, colour, sex, gender, age, religion, national origin, disability status, sexual orientation, source of income, parental status, or any other protected status and we will strive to build a culture that values meritocracy, openness, fairness, and transparency.
A Culture of inclusivity where People, Planet and Purpose are a core Pillar.
Are you ready to make a difference?
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