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Service Manager

Stoke-on-Trent
1 week ago
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We’re hiring a Service Manager to head up our clients UK & Ireland territory—driving service excellence, aftermarket growth, and customer satisfaction across a premium portfolio of automated manufacturing systems for range of Aerospace and defence manufacturers
You will be responsible for management of a service team (4 Engineers) and drive continued service sales to maintain client relation and increase workflow.
The successful candidate will have a demonstrable technical background working within a Service Management role ideally within an automation / Machine tool based environment.
Knowledge of CNC Machine tools, Beckhoff / Siemens PLCS and FANUC/Kuka/ ABB Robotics would be highly advantageous.
This role will be based remotely in the UK with travel to client sites as required
The role will cover sites mainly in the Midlands / NW but also some across the UK so a willingness to travel is required.
Role Description

  • Leading and developing a territory-wide service team focused on CNC machinery, robotics, and automated systems
  • Driving proactive account management and long-term service agreements
  • Promoting aftermarket products to optimise machine uptime and lifecycle performance
  • Coordinating service operations and ensuring delivery is on time, on budget, and compliant
  • Collaborating with global back-office and sales teams to maximise territory potential
  • Reporting directly to the Head of Services RoE and contributing to global service strategy
    Skills and Qualifications
  • Demonstrable experience working within a service management role in a fast paced environment
  • Candidates must be qualified in a suitable engineering discipline
  • Strong commercial awareness
  • Working knowledge of PLC’s ( Beckhoff / Siemens ) is advantageous
  • Good working knowledge of Robotics ( ABB/ Fanuc/ Kuka Advantageous) - Desirable
  • Strong customer service mind set
  • Willing to travel as required to sites in the UK and Ireland.
  • Full UK Driving License and valid passport
    This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency

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