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Technical Customer Support Manager

Abingdon
6 months ago
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Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.

The Opportunity:

The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems...

Key Responsibilities:

  • Manage, coach and develop the Customer Support engineer team (currently 6 people)

  • Provide technical support and guidance to the team in the field

  • Manage the resolution of faults on Infinitesima products at customer sites and in-house

  • Manage and plan the installation, & maintenance of products at customer sites and in-house

  • Monitor the performance and up-time of all company products

  • Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.

  • Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)

    Skills & Experience:

  • Bachelor’s Degree in physical sciences, engineering discipline or equivalent experience

  • Minimum 5 years relevant experience

  • Experience in field service, technical support and CRM systems

  • Experience of mechanical, electronic and optical systems

  • Quality management system experience

  • Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems

    Benefits:

  • £(phone number removed) (depending on experience)

  • 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme

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