Technical Customer Support Manager

Selexa Consulting Ltd

Abingdon, Oxfordshire, OX14 5BH, United Kingdom

2 months ago

Applications closed

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Technical Customer Support Manager

Working in partnership with Selexa Group

Selexa Group is proud to be exclusively partnered with an innovative semiconductor metrology company headquartered in Abingdon, UK.

Our client develop cutting-edge measurement solutions that enhance speed and precision in semiconductor manufacturing. Their patented technology uniquely combines 3D surface detection via atomic force microscopy with high-speed laser activation and interferometric accuracy.

Their technology is used by leading semiconductor equipment manufacturers worldwide, supporting advances that power smartphones, artificial intelligence, 5G communications and autonomous vehicles.

The Role

Reporting to the Worldwide Customer Support Director and based in Abingdon, the Technical Customer Support Manager will lead, develop and optimise global after-sales customer support operations.

This is a leadership role suited to someone who has successfully managed field service engineering teams delivering technical support for complex engineered systems.

Key Responsibilities

Lead, coach and develop a team of 8 Customer Support Engineers
Provide hands-on technical guidance to engineers in the field
Oversee fault resolution at customer sites and in-house
Plan and manage installation and maintenance activities
Monitor product performance and uptime globally
Collaborate with Engineering and Production teams to identify root causes and implement reliability improvements
Maintain high levels of customer satisfaction and service excellence

Candidate Profile
Bachelor’s Degree in Physical Sciences or Engineering (or equivalent experience)
Minimum 5 years’ relevant experience in field service or technical support leadership
Experience with CRM systems and structured service processes
Strong knowledge of mechanical, electronic and optical systems
Experience working within Quality Management Systems
Exposure to robotics, lasers, fibre optics, electro-mechanical or vacuum systems would be highly advantageous

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