Technical Sales Support Engineer

Technical Sales Support Engineer – Bedford

Location: Office-based near Bedford
Hours: 37.5 per week
Job Type: Full-time, Permanent

About the Role:

An exciting opportunity has arisen for a Technical Sales Support Engineer with a mechanical engineering bias to join a leading, globally recognised manufacturer in industrial automation and process technology.

You’ll play a pivotal role in supporting both customers and the sales team with technical product knowledge, particularly in pneumatics, automation, and thermal control solutions. The position combines problem-solving, product analysis, customer interaction, and internal collaboration to drive product performance and customer satisfaction.

Key Responsibilities:

• Provide day-to-day technical support via email and phone
  
  
• Assist with product variations and special requests
  
  
• Investigate and report on customer product returns
  
  
• Support the development of new product proposals
  
  
• Conduct market and competitor product research
  
  
• Attend customer visits alongside sales for application advice
  
  
• Deliver training and webinars on product offerings
  
  
• Manage new product rollouts and support discontinued lines
  
  Required Experience & Skills:
  
  
• Degree, HND, or HNC in Mechanical Engineering or related field
  
  
• Excellent communication skills across email and phone
  
  
• Logical, structured approach to solving technical problems
  
  
• Confident presenting technical information in person and online
  
  
• Hands-on technical testing/diagnostic experience
  
  
• Background in an engineering or technical support environment
  
  
• Strong time-management and multi-project coordination
  
  Desirable (Bonus if You Have):
  
  
• Experience with automation systems or system design
  
  
• Prior background in technical sales support or applications roles
  
  
• Advanced hands-on experience in diagnostics or test environments
  
  Why Join?
  
  This is your chance to become part of an innovative and collaborative engineering business that prioritises people, sustainability, and future-forward thinking. You'll be valued for your ideas, empowered in your role, and given opportunities to grow in a supportive and inclusive environment.
  
  What’s on Offer:
  
  
• Competitive salary package
  
  
• Private medical cover
  
  
• Life assurance
  
  
• Generous 25-day holiday allowance (+ trading scheme)
  
  
• Exclusive retail discounts and perks
  
  
• A career with real progression and learning opportunities
  
  Apply now to join a business where your ideas, skills, and passion for engineering truly matter