Warehouse Optimisation Manager

Our client, a highly regarded freight forwarding and logistics specialist for the aerospace industry, are looking for a Warehouse Optimisation & Product Manager to join their team based in the London Heathrow area.

Main Purpose of the Role:

Reporting to the VP of Global Operations, the Warehouse Optimisation & Product Manager is responsible for driving operational excellence through process improvement, data-led decision-making, and the implementation of innovative warehouse technologies (e.g., WMS, automation, analytics platforms). This hybrid role combines operational efficiency with product ownership - ensuring warehouse workflows, systems, and teams operate at peak performance to achieve business goals. The position plays a key role in maintaining the company’s industry-leading warehouse service offering across it’s global network, delivering measurable value and exceptional results for their clients.

On Offer:

• A key role with global responsibility and reporting in to the VP of Operations in the US. Opportunity to grow expertise through ongoing coaching, training and development sessions
  
  
• Competitive salary of c.£70K, dependant on experience
  
  
• Generous holiday with 25 days per year, plus UK public holidays and an additional day for your birthday
  
  
• Contributory pension scheme, private health insurance, life assurance, Employee Assistance Programme and Free on-site parking
  
  Duties and Responsibilities of the Warehouse Optimisation & Product Manager:
  
  Operational Efficiency
  
  
• Analyse current warehouse processes (receiving, picking, packing, shipping, inventory control) to identify inefficiencies and bottlenecks.
  
  
• Develop and implement strategies to improve throughput, accuracy, and cost-effectiveness.
  
  
• Lead continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
  
  
• Establish, monitor, and refine KPIs such as order accuracy, pick rate, fulfilment time, and space utilisation.
  
  
• Standardise operational best practices and SOPs across all warehouse locations.
  
  
• Develop slotting and storage strategies in conjunction with the use of storage media to maximise storage density and operational efficiency.
  
  Product & Systems Management
  
  
• Own the roadmap, implementation, and optimisation of warehouse management and automation systems (WMS, ERP integrations, dashboards, robotics).
  
  
• Collaborate with internal IT and external vendors to design scalable, efficient, and tailored technology solutions.
  
  
• Gather and translate operational feedback into actionable system improvements and feature development.
  
  Data & Reporting
  
  
• Design and maintain analytics dashboards and reports to monitor performance against key metrics.
  
  
• Conduct root-cause and trend analyses to identify operational risks and opportunities.
  
  
• Deliver regular insights and recommendations to leadership, enabling strategic decision-making and continuous optimisation.
  
  Customer
  
  
• Partner with Customer Solutions Teams to deliver comprehensive and compelling RFQ responses.
  
  
• Translate customer requirements into tailored operational and technology-based solutions.
  
  
• Collaborate with IT to integrate customer-driven technology initiatives.
  
  
• Attend Customer QBRs to present performance data, discuss continuous improvement initiatives, and identify cost-saving opportunities.
  
  Leadership & Collaboration
  
  
• Partner with cross-functional teams (Customer Solutions, Operations, Transport, and IT) to align on efficiency and technology goals.
  
  
• Lead workshops and training sessions to embed a culture of continuous improvement within warehouse teams.
  
  
• Act as the bridge between warehouse operations, technology, and product development.
  
  To Be Considered for the Warehouse Optimisation & Product Manager:
  
  
• Minimum 5 years’ experience in warehouse operations, logistics, or supply chain management.
  
  
• Proven success in process improvement and / or warehouse systems management.
  
  
• Track record of implementing automation, WMS, or efficiency-driven technologies.
  
  
• Proficiency in data analytics tools and project management methodologies.
  
  
• Excellent communication, stakeholder engagement, and presentation skills.
  
  
• Ability to lead cross-functional projects across technical and non-technical teams.
  
  
• Strong project and change management experience (Agile, PMP, or Prince2 desirable).
  
  For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry