IT and AI Manager

IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation.
This is an exciting opportunity to make a real impact—leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance.
Key Responsibilities Include

• Manage and mentor a small team of IT Technicians.
  
• Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction.
  
• Track and report on IT performance metrics and service levels.
  
• Work closely with senior stakeholders to align IT strategies with broader business goals.
  
• Lead the design, development, and ongoing support of enterprise applications.
  
• Ensure systems meet evolving business requirements and support operational efficiency.
  
• Develop and implement a roadmap for digital innovation and automation.
  
• Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools.
  
• Pilot emerging technologies and assess potential benefits for scalability and performance.
  Required Background
  
• Strong experience in IT management or applications leadership roles.
  
• A background in digital automation, process improvement, or AI-based solutions.
  
• Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics).
  
• Excellent communication and stakeholder management skills.
  
• Solid grasp of CRM systems (Microsoft CRM preferred).
  
• Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk).
  
• Degree in IT, Computer Science or related discipline.
  The Nice To Haves
  
• Exposure to platforms such as Power Automate, UiPath, or OpenAI tools.
  
• Understanding of IT service frameworks such as ITIL.
  
• Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.
  Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career