IT Support Engineer

Our client, a fast-growing global robotics and aerospace company in the Defence & Security sector, is looking for an IT Support Engineer to join their team in Fareham, UK on a contract basis starting ASAP. The organisation is at the forefront of developing cutting-edge uncrewed vehicles (drones) for dual-use applications across air, land, and sea.

As an IT Support Engineer, you will play a vital role in maintaining and advancing the company's IT infrastructure and security stance in the UK. Your efforts will ensure the stability, security, and continual improvement of IT systems while aligning with the strategic direction set by the IT Manager. This on-site position involves taking charge of daily IT operations across UK sites and providing crucial support as business needs evolve.

Key Responsibilities:

Provide advanced technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities.

Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation.

Monitor system performance, implement optimisation strategies, and oversee backup, patching, and disaster recovery processes for UK systems.

Develop and deploy security solutions in response to vulnerability alerts within strict timeframes, ensuring compliance with Cyber Essentials Plus standards and defence industry security requirements.

Support IT projects, system upgrades, testing, and rollouts across UK sites.

Proactively identify IT risks and opportunities for infrastructure improvement.

Create and maintain comprehensive technical documentation for systems, processes, and procedures.

Manage IT asset tracking, stock levels, and vendor relationships for procurement and escalated support.

Collaborate with the IT Manager on strategic IT development plans and security initiatives.

Provide mentorship and guidance to junior IT support staff as the team grows (subject to resource planning).

Job Requirements:

Experience in 2nd line IT support or systems administration.

Strong expertise in Microsoft Windows 11, Windows Server, and M365 administration.

Proven experience with Group Policy and Intune configurations.

Experience implementing and managing internet and email filtering solutions.

Experience with DEFSTAN 05-138 or implementing it.

Solid networking knowledge including firewalls, Wi-Fi, TCP/IP, DNS, and DHCP.

Mobile device support and MDM platform administration experience.

Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint.

Strong understanding of ITIL processes and experience with ITSM tools.

Demonstrated ability to work autonomously and take ownership of complex technical challenges.

Excellent troubleshooting, problem-solving, and analytical skills.

Strong communication and customer service capabilities.

Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors.

Preferred Qualifications:

Linux (Ubuntu) administration experience.

Experience with virtualisation technologies (VMware, Hyper-V).

Cloud platform experience, particularly with Intune, Azure, or AWS.

Demonstrated experience with Cyber Essentials Plus standards and auditing processes.

PowerShell scripting and automation capabilities.

Microsoft certifications (MCSA, Azure Administrator, etc.).

CompTIA A+/Network+ or CCNA certifications.

ITIL Foundation certification.

Location:

This role is based on site in Fareham, working closely with our IT Manager and collaborating with our international team.

Security Requirement:

To be eligible for this role, you must be able to meet the Baseline Personnel Security Standard (BPSS). This includes confirming your identity, legal right to work in the UK, recent employment history, and criminal record (unspent convictions only).

If you are an experienced IT Support Engineer ready to take on a challenging role in a fast-paced, innovative company, we would like to hear from you. Apply now to join our client's dynamic team in Fareham