Professional Services Engineer

Job Title: Professional Services Engineer
Department: Technical Services / Professional Services
Location: Sheffield (with travel to customer sites as required)

The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure design, project delivery, and major incident management, acting as a trusted advisor to clients and colleagues.

Key Responsibilities

Technical Consultancy & Solution Design

• Engage with clients to understand business objectives, requirements, and risks
• Conduct discovery workshops, site assessments, and technical reviews
• Produce technical designs, proposals, statements of work, and implementation plans
• Recommend solutions aligned with client requirements and best practices
• Support pre-sales engagements with technical guidance and solution architecture
• Identify opportunities for service improvement, infrastructure optimisation, security enhancement, and cloud adoption

Project Delivery & Implementation

• Lead delivery of complex infrastructure and transformation projects
• Deploy, configure, and migrate Microsoft 365, Azure, hybrid cloud, network, security, and storage solutions
• Conduct infrastructure upgrades, system replacements, and cloud migrations
• Ensure projects are delivered on time, within scope, and to high technical standards
• Produce detailed implementation documentation and handover materials

Major Incident Management

• Act as technical lead for Priority 1 and business-critical incidents
• Take ownership of complex escalations from Service Desk and Engineering teams
• Coordinate technical response and perform root cause analysis
• Provide clear communication to stakeholders, management, and clients
• Drive service restoration whilst maintaining excellent customer experience

Infrastructure & Internal Systems Support

• Support design, maintenance, and improvement of company IT infrastructure
• Assist with technology strategy, security initiatives, and systems optimisation
• Promote adoption of best practices, automation, and standardisation
• Contribute to business continuity and disaster recovery planning

Technical Leadership & Knowledge Sharing

• Mentor junior and mid-level engineers; provide technical guidance
• Support development of technical standards, procedures, and best practices
• Assist with onboarding and capability development of engineering staff
• Encourage continuous improvement and professional development

Documentation & Governance

• Produce clear, professional technical documentation and diagrams
• Maintain project records, implementation notes, and knowledge base articles
• Ensure all activities align with company policies, industry standards, and customer requirements

Technical Skills & Knowledge

Microsoft Technologies: Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, SharePoint Online, Teams
Cloud Platforms: Microsoft Azure, Virtual Networking, Azure VMs, Azure Backup, Azure Site Recovery, Identity & Security Services
Infrastructure: Windows Server, Active Directory, DNS, DHCP, Group Policy, Storage Solutions
Networking: VLANs, Routing & Switching, Firewalls, VPN Technologies, Wireless Networking, Network Security
Security: Microsoft Defender Suite, Email Security, Endpoint Protection, Vulnerability Management, Security Monitoring, Cybersecurity Best Practice
Virtualisation: VMware, Hyper-V

Experience Required

• Significant experience delivering infrastructure and cloud projects
• Proven experience in a Managed Service Provider (MSP) or Professional Services environment
• Strong Microsoft 365 and Azure implementation experience
• Experience leading technical projects and managing major incidents
• Excellent troubleshooting and problem-solving skills
• Strong client-facing communication and consultancy skills
• Experience producing technical designs and project documentation
• Full UK driving licence
• Microsoft certifications
• Azure certifications
• Cybersecurity qualifications
• Project delivery or project management experience