Service Manager

Service Manager

Coventry | Full time, Permanent | £50k-£60k + van + overtime & allowances

Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up.

THE ROLE

You'll own the department end to end: strategy, operations, profitability and people.

Design and launch the service strategy, offerings, SLAs and pricing from scratch

Build the operational backbone: job scheduling, resource planning, reporting and service standards

Own the department's budget, margins, profitability and KPIs

Identify recurring revenue, maintenance contracts and account growth opportunities

Recruit, lead and develop the service team as it scales

Act as the senior point of contact for key customers and manage escalations

WHAT YOU'LL NEED

Experience managing a service, support, maintenance or operations function

A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems

Strong commercial awareness, with budget and profitability ownership

A track record of building processes and systems from the ground up

Strong leadership, customer relationship and stakeholder management skills

NICE TO HAVE

Experience launching or transforming a service division or business unit

Knowledge of field service management software and CRM platforms

Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.)

Project management qualification

THE PACKAGE

£50,000–£60,000 depending on experience

Company van

Flat-rate overtime for every hour above 38 per week

Generous standby, call-out and onsite allowances paid on top

BUPA private medical, pension and death-in-service cover (2x salary)

25 days holiday plus 8 bank holidays

38-hour week with an early Friday finish (2pm)