IT Service Delivery Manager

Dartford
3 weeks ago
Create job alert

IT SERVICE DELIVERY MANAGER

DARTFORD

CIRCA £55000

IMMEDIATE START

Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an

IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development consultancy, optimising automation and implementing machine learning and other application software tools and infrastructure systems for organisations. They have been rated as a world leader in data governance application software.

THE OPPORTUNITY

Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include:

Act as the main contact for key stakeholders across strategic accounts
Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners
Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs)
Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation
Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships
Engagement with sales teams and PMO, supporting commercial activities and account plans
As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc
Chair relevant customer meetings
Manage customer service on-boarding
Support customer retention by resolving customer concerns, liaise with internal teams to resolve status, production, delivery, and billing enquiries efficiently and effectively
Ensure adherence to, and support of compliance controls and policies.Skills and Experience

Strong ITIL v3/v4 foundation or demonstrable experience in an ITSM team
Experience of successfully managing customer accounts and third parties
Knowledge of information and system/infrastructure security and compliance protocols
Task focused and able to prioritise effectively
Team player and a desire to achieve outstanding results
Excellent verbal and written communications skills
A strong desire to personally develop and grab opportunities.

Job Type

Full-time, Permanent.

Salary

(Dependent on experience): £55-60k.

Benefits

Company pension
Life insurance
Employee share scheme
Commission on contribution to customer sales
Hybrid office/work from home
22 days holiday rising to 25 after 2 years.Schedule

8 hour day
Monday to Friday.Supplemental Pay Types

Bonus scheme.Ability to Commute/Relocate

Dartford, DA1 Reliably able to commute easily or plan to relocate before starting work.

HYBRID 3 days in office

Related Jobs

View all jobs

Service Centre Manager - Birmingham

Service Engineer

Product Manager

Senior Fraud Manager

Senior Fraud Manager

Senior Fraud Manager

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Rural-Remote Robotics Jobs: Innovating Beyond the City Limits

A Fresh Outlook for Robotics Professionals When people think of robotics, they often picture cutting-edge labs in large tech hubs, vast manufacturing floors near industrial centres, or start-ups clustered around major cities. However, the rapid evolution of remote and distributed work—in tandem with advancements like edge computing, cloud-based simulation tools, and improved connectivity—means that more and more robotics professionals are finding they can live outside the urban sprawl. At RoboticsJobs.co.uk, we’re witnessing a surge of jobseekers and employers embracing rural or coastal settings. Why the shift? Robotics projects, once inseparable from big-city infrastructure, now often rely on digital collaboration tools, cloud-based design simulations, and remotely accessed testing platforms. In other words, location constraints are loosening. This article delves into the rise of rural-remote robotics jobs, the advantages of leaving the metropolis behind, and how you can carve out a successful robotics career while enjoying the perks of countryside or coastal living. If you’ve ever typed “tech jobs by the sea” or “robotics remote countryside” into a search engine, you’re not alone—and this guide is for you.

Quantum-Enhanced AI in Robotics—Redefining Automation and Intelligence

Robots have already reshaped our world—performing tasks more accurately, handling dangerous environments, and boosting productivity across manufacturing, logistics, and beyond. However, as our expectations of robots escalate—think autonomous factories, surgical robots, and companion devices—existing computational methods can struggle with the complexity of real-world scenarios. Robots must navigate chaotic environments, interpret massive sensor data streams, and make split-second decisions, all while adapting to never-ending novelty. Enter quantum computing, a radical technology that leverages quantum mechanics to process information in ways classical computers cannot match. By pairing quantum hardware with Artificial Intelligence (AI)—particularly machine learning—engineers and scientists see vast potential for overcoming bottlenecks in robotics. This fusion, often termed quantum-enhanced AI, promises new approaches to real-time decision-making, advanced optimisation, and high-dimensional sensor fusion that could catapult robotics into uncharted territories of capability. In this article, we will: Examine current challenges in robotics—from sensor data overload to complex control loops—and why classical methods alone might fall short. Provide an accessible introduction to quantum computing, highlighting its unique principles and potential strengths. Explore how quantum-enhanced AI can elevate robotics applications—covering real-world use cases like autonomous vehicles, manufacturing, and humanoid robots. Discuss the main obstacles (like hardware maturity, cost, and integration complexities) and how the industry might overcome them. Highlight emerging career roles and skill sets you can develop to stay at the cutting edge of robotics jobs in a quantum world. Whether you’re a seasoned robotics engineer, a machine learning professional looking to expand your horizons, or simply curious about future tech, read on. Quantum computing could shift the boundaries of what robots can achieve, heralding a new era of intelligent machines capable of tackling tasks we can only dream of today.

Robotics Jobs at Newly Funded UK Start-ups: Q3 2025 Investment Tracker

Robotics is swiftly transforming global industries—from manufacturing and agriculture to healthcare and logistics—by enhancing productivity, precision, and safety. In the United Kingdom, a long-standing engineering tradition, robust research ecosystem, and vibrant start-up culture have propelled robotics innovations to the forefront of tech development. This Q3 2025 Investment Tracker delves into newly funded robotics start-ups in the UK, spotlighting their missions, recent investments, and the roles they’re opening up for robotics professionals. We’ll also demonstrate how job seekers can leverage these developments to secure high-impact roles via RoboticsJobs.co.uk, a dedicated platform for robotics professionals. Whether you’re a mechanical engineer, a software developer, a control systems expert, or an operations manager with a passion for robotics, read on to uncover the latest trends and next-wave opportunities in the UK’s thriving robotics landscape.