IT Service Delivery Manager

Dartford
9 months ago
Applications closed

Related Jobs

View all jobs

Engagement Manager - Aerospace and Defence

Customer Service Manager

Fabrications and Welding Manager

Account Executive

Security Operations Centre / SOC Team Lead

Operations Director - Engineering

IT SERVICE DELIVERY MANAGER

DARTFORD

CIRCA £55000

IMMEDIATE START

Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an

IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development consultancy, optimising automation and implementing machine learning and other application software tools and infrastructure systems for organisations. They have been rated as a world leader in data governance application software.

THE OPPORTUNITY

Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include:

Act as the main contact for key stakeholders across strategic accounts
Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners
Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs)
Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation
Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships
Engagement with sales teams and PMO, supporting commercial activities and account plans
As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc
Chair relevant customer meetings
Manage customer service on-boarding
Support customer retention by resolving customer concerns, liaise with internal teams to resolve status, production, delivery, and billing enquiries efficiently and effectively
Ensure adherence to, and support of compliance controls and policies.Skills and Experience

Strong ITIL v3/v4 foundation or demonstrable experience in an ITSM team
Experience of successfully managing customer accounts and third parties
Knowledge of information and system/infrastructure security and compliance protocols
Task focused and able to prioritise effectively
Team player and a desire to achieve outstanding results
Excellent verbal and written communications skills
A strong desire to personally develop and grab opportunities.

Job Type

Full-time, Permanent.

Salary

(Dependent on experience): £55-60k.

Benefits

Company pension
Life insurance
Employee share scheme
Commission on contribution to customer sales
Hybrid office/work from home
22 days holiday rising to 25 after 2 years.Schedule

8 hour day
Monday to Friday.Supplemental Pay Types

Bonus scheme.Ability to Commute/Relocate

Dartford, DA1 Reliably able to commute easily or plan to relocate before starting work.

HYBRID 3 days in office

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

What Hiring Managers Look for First in Robotics Job Applications (UK Guide)

Robotics is one of the most dynamic, interdisciplinary fields in technology — blending mechanical systems, embedded software, controls, perception (AI/vision), modelling, simulation and systems integration. Hiring managers in this space are highly selective because robotics teams need people who can solve real-world problems under constraints, work across disciplines, and deliver safe, reliable systems. And here’s the reality: hiring managers do not read every word of your CV. Like in many tech domains, they scan quickly — often forming a judgement in the first 10–20 seconds. In robotics, those first signals are especially important because the work is complex and there’s a wide range of candidate backgrounds. This guide unpacks exactly what hiring managers look for first in robotics applications and how to optimise your CV, portfolio and cover letter so you stand out in the UK market.

The Skills Gap in Robotics Jobs: What Universities Aren’t Teaching

Robotics is no longer confined to science fiction or isolated research labs. Today, robots perform critical tasks across manufacturing, healthcare, logistics, agriculture, defence, hospitality and even education. In the UK, businesses are embracing automation to improve productivity, reduce costs and tackle labour shortages. Yet despite strong interest and a growing number of university programmes in robotics, many employers report a persistent problem: graduates are not job-ready for real-world robotics roles. This is not a question of intelligence or dedication. It is a widening skills gap between what universities teach and what employers actually need in robotics jobs. In this article, we’ll explore that gap in depth — what universities do well, where their programmes often fall short, why the disconnect exists, what employers really want, and how you can bridge the divide to build a thriving career in robotics.

Robotics Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

Robotics looks futuristic from the outside. People picture humanoid machines, cutting-edge labs & young engineers writing complex code. In the UK job market, the reality is more practical and more encouraging for career switchers: robotics is already embedded across manufacturing, logistics, healthcare, agriculture, defence, construction & inspection. That means there are real jobs for people in their 30s, 40s & 50s who bring operational experience, delivery skills, quality discipline & the ability to work with real-world systems. This article gives you a clear UK reality check on robotics careers for career switchers: what roles genuinely exist, which paths are most realistic, what skills employers actually hire for, how long retraining tends to take & whether age is a factor.