IT Support Engineer

IT Support Engineer
Location: OAL Head Office, Peterborough
Salary: Up to £35,000 per annum + Excellent Benefits!
Contract: Full-time, Permanent
Benefits: Flexible Working, Generous Holiday Package, Pension Scheme, Death in Service Benefit, Continuous Learning (professional fees covered), Smart Health (24/7 online GP), Mental Health & Wellbeing Support
Support the technology behind a fast-growing engineering business
Founded in 1993, OAL is an innovative family business based in Peterborough, driven by a passion for technology and a commitment to transforming the food industry.
We specialise in AI, automation, and robotics solutions that help food manufacturers boost productivity, ensure compliance, and stay ahead of the curve.
To support our continued expansion, we’re looking for an IT Support Engineer to play a key role in maintaining and developing the internal IT systems that underpin our success.
The Role – IT Support Engineer
As IT Support Engineer, you’ll be responsible for the day-to-day reliability, security and performance of OAL’s internal IT systems and infrastructure.
You’ll provide hands-on support to users across the business, maintain servers, networks and cloud applications, and help ensure robust cyber security, data protection and business continuity arrangements are in place.
This is a varied, practical role suited to someone who enjoys problem-solving, supporting colleagues and contributing to continuous improvement in a growing organisation.
What you’ll be responsible for
User & Desktop Support

• Providing first-line and second-line support for desktops, laptops, software and user accounts
  
• Configuring and deploying IT equipment for new starters and existing employees
  
• Supporting users with guidance and knowledge-sharing to improve IT capability across the business
  Systems, Infrastructure & Networks
  
• Maintaining and administering Active Directory, user accounts, permissions and group policies
  
• Supporting servers, networking equipment and virtual environments
  
• Supporting Microsoft Windows Server environments (2012–2022 and beyond)
  
• Managing and monitoring cloud-based business applications
  
• Supporting system upgrades, migrations and new installations
  
• Maintaining and supporting telephony and mobile device systems
  Security, Backup & Business Continuity
  
• Maintaining data backup regimes and supporting business continuity testing
  
• Deploying system updates, patches and antivirus definitions
  
• Monitoring IT security systems and responding to emerging risks
  
• Ensuring secure data removal and asset disposal in line with data protection requirements
  Monitoring, Assets & Projects
  
• Proactively monitoring system performance to minimise downtime
  
• Purchasing and deploying IT equipment and maintaining accurate asset records
  
• Supporting customer-facing projects by assisting with IT equipment configuration when required
  
• Working with internal teams and external providers to deliver reliable IT services
  What you’ll bring
  Essential:
  
• Strong experience supporting Microsoft desktop, server and cloud environments
  
• Solid knowledge of Windows, Microsoft 365, Active Directory and Azure / Entra
  
• Proven ability to deploy, configure and troubleshoot end-user hardware and software
  
• Understanding of networking fundamentals, cyber security and data protection principles
  
• Strong communication skills and a professional, service-focused approach
  
• Ability to manage priorities and work independently or as part of a team
  
• Flexible and proactive mindset, with willingness to travel occasionally and support out-of-hours activity when required
  At OAL, your ideas matter.
  We’re proud to be an equal opportunities employer – everyone is welcome!
  Click on “APPLY” today. No agencies please