IT Support Engineer

Introduction

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role:

The IT Support Engineer plays a critical role in ensuring the smooth operation, security, and usability of Saab UK's IT environment. The role is primarily based at the Farnborough) site but supports users across multiple UK locations.

You will provide hands-on end‑user support across hardware, software, and cloud-based Microsoft 365 services, acting as a key point of contact for IT incidents and service requests. The role requires a strong customer focus, methodical troubleshooting skills, and the ability to support a modern, hybrid working environment.

Key Responsibilities:

End-User Support & Service Delivery

Provide first- and second-line support for hardware, software, Windows OS, and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Troubleshoot and resolve issues methodically to minimise user downtime and maintain service quality.
Take ownership and accountability for incidents and service requests using ServiceNow.
Maintain clear communication with users throughout the support lifecycle.

Cloud & Microsoft 365 Support

Support user account lifecycle management across Active Directory, Azure AD / Entra ID, and Microsoft 365.
Assist with Exchange Online mailbox administration and access management for Teams and SharePoint.
Troubleshoot identity, access, and authentication issues, including MFA-related incidents, in line with security guidance.
Support modern workplace tools and collaboration technologies, including Teams Rooms and conferencing equipment.
Assist in the adoption and support of cloud-first and hybrid working practices.

Device, Asset & Environment Management

Manage IT assets, including provisioning, upgrades, replacements, and secure retirement of devices.
Support endpoint management and MDM solutions (e.g. Intune or equivalent).
Maintain printers, conference rooms, and other on-site IT equipment.
Liaise with vendors and suppliers for warranty, ordering, and repair activities.

Documentation & Continuous Improvement

Create, develop, and maintain knowledge base articles and support documentation.
Assist with IT projects such as cloud migration, M365 adoption, and workplace modernisation initiatives.
Stay up to date with relevant IT training, technologies, and security best practices.
Contribute positively to team objectives and wider IT strategy.

Qualifications & Skills:

Essential

Minimum 2 years' experience in an IT Support or End User Computing role.
Strong experience supporting Windows OS, hardware, and software.
Experience troubleshooting across desktop, laptop, and peripheral environments.
Practical experience with ITSM tools such as ServiceNow.
Strong verbal and written communication skills.
Ability to manage multiple tasks, prioritise workload, and work effectively under pressure.
Proven customer-focused approach with strong ownership and accountability.

Desirable:

Microsoft 365: Exchange Online, Teams, OneDrive, SharePoint.
Azure AD / Entra ID user and group administration.
Endpoint management and MDM solutions (e.g. Intune).
Remote support tools, endpoint protection platforms, and basic network troubleshooting.
Understanding of cloud identity, access control, and security concepts.

As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview