Controls Support Engineer

Walton Cardiff
2 months ago
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Controls Product Support Engineers

£40-50k + Annual Bonus, Matched 5% Pension, Healthcare, Death in Service

Employee Assistance Programme

Hybrid & Flexible Working - No Site Work - Office Based

Gloucestershire Ref: 25110

An established and growing industrial automation business is seeking three Controls Product Support Engineers to join its UK-based engineering team. This role sits at the heart of the organisation, working closely with customers, distributors, OEMs, and in-house R&D to support and shape advanced motion-control and automation products.

The successful candidates will have strong experience of machine automation, particularly motion-centric systems (servo drives, motors, multi-axis control), and will enjoy solving complex technical problems while influencing future product development.

These hires are part of a wider rebuild of the product support function offering a genuine opportunity to make a visible impact.

Controls Product Support Engineer - The Role:

Provide high-quality technical support to customers, distributors, and OEMs via phone, email, and remote tools

Act as a technical interface between customers and internal R&D (software & hardware teams)

Support and train internal and external application engineers

Answer product-level and application-level technical queries

Develop, modify, and maintain example code, reference applications, and demonstration projects

Produce clear, professional technical documentation, training materials, and manuals

Support commissioning, troubleshooting, and optimisation of motion-based automation systems

Product Support Engineer - The Person:

Degree (or equivalent experience) in Mechanical, Mechatronic, Electronic, or Automation

Ideally c5 years’ experience in industrial machine automation or motion control environments

Strong understanding of customer requirements and manufacturing processes

Experience supporting automation products used in OEM or production machinery

Confident communicator, able to explain complex technical concepts clearly

Ability to produce professional technical documentation

UK valid driving licence

Experience of writing controls software ideally using Structured Text/Codesys

Ability with the following would be highly advantageous: multi-axis syncrhonised motion, expereinece of Beckhoff or similr platforms, industrial robotics, real-time industrial networks, practical electrical interfacing and system-level integration, servo and/or stepper drives & motors and knowledge of at least one general purpose programming language i.e. C, BASIC, Python

Located in Gloucestershire, this role would be commutable from Cheltenham,  Gloucester, Tewkesbury, Worcester, Hereford, Stroud, Cirencester, Redditch, Bromsgrove, Monmouth, Droitwich Spa, Alcester and surrounding.

Looking for a job involved with automation, control systems, process control or systems integration? Register your details on our website where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service.

For further information please contact Sharon Hill

AE1

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