Technial Support Engineer

Fareham
3 weeks ago
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Technical Support Engineer

Near Southampton

Full-time - Permanent

£50,000 - £60,000

Do you enjoy getting hands-on with technical problems and digging deep to find the true root cause?

Do you thrive in roles where every day brings a different challenge?

Are you looking for a position where your engineering expertise genuinely improves customer experience and product performance?

My client is looking to appoint a Technical Support Engineer to join their Systems Engineering team. This is a key role acting as the engineering interface for customer support, working on technical issues that go beyond standard troubleshooting workflows. You’ll be the point of escalation for complex faults across mechanical, electrical, software, and networking systems, ensuring customers receive fast, accurate, and technically sound resolutions.

You’ll work closely with Systems Engineering, Electrical Design, Mechanical Design, Software, IT & Security, and the Commercial Support team, becoming a central figure in ensuring products perform reliably in the real world.

The Role

You will:

Own the technical support function from an engineering perspective, resolving escalated issues requiring deeper technical investigation

Manage and maintain the technical support database, prioritising issues, updating tickets, and communicating directly with customers

Perform trend and data analysis to identify recurring problems, risks, or improvement opportunities

Provide remote and on‑site support to resolve complex technical problems

Coordinate support from other engineering subject matter experts when required

Recommend product, system, or process improvements based on ticket trends or customer feedback

Produce high‑quality documentation and technical guides to support ongoing troubleshooting

Follow established support workflows while helping improve the process where needed

Work closely with cross‑functional engineering teams to ensure solutions are aligned with system architecture and business processesAbout You

You will have:

A Degree, HND, or equivalent in Systems, Electrical/Electronic, Software, Mechanical, or similar engineering discipline

Experience in a technical engineering role with exposure to complex systems

Strong ability to understand and analyse system architectures across mechanical, electrical, software, and networking domains

A structured, process-driven approach to technical problem solving

Excellent communication skills with a professional, customer‑facing manner

Strong IT skills and good documentation discipline

Experience working with cross-functional teams and managing multiple technical tasks

Diligent record‑keeping capability and configuration management awarenessDesirable Experience

Maritime, automotive, aerospace, or similar technical sector experience

Working with autonomous or robotic systems

Understanding of CAN, IP networking, and serial communications

Knowledge of communication systems (RF, 4G/5G, Satcom)

Basic electrical engineering (12/24V) and safe working knowledge

Experience with remote support tools or platformsWhy This Role?

This is an excellent opportunity for an engineer who enjoys solving technical puzzles, working directly with customers, and improving systems through real-world insights. You’ll have true ownership of complex support issues and the chance to influence product development and reliability.

Interested?

If this sounds like the kind of challenge you’d enjoy, I’d be happy to share more details.

Please get in touch, and we can arrange a confidential conversation.

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