Global Aftersales Manager

Hessle

7 months ago

Applications closed

Related Jobs

View all jobs

Technical Customer Support Manager

Stores Person/Goods in Inspector

Multiskilled Maintenance Engineer

Production Operative (Nights)

Laminator

Stores Operative

Global Aftersales Manager
Location: Hessle
Salary: £50,000 – £65,000 + Bonus + Benefits

Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission.

We’re supporting a globally respected high-tech manufacturer in their search for an Global Aftersales Manager to lead their technical support and customer service function across their customer base.

This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians.

The Role

As Global Aftersales Manager, you’ll oversee the delivery of technical support and service works for clients across the UK and worldwide. You’ll act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained.

As Global Aftersales Manager, our role will span:

Managing a UK-based service team alongside coordination of global aftersales activity
Customer engagement from complaint resolution, to service proposition delivery and root cause findings.
Defining and managing service pricing models, KPIs and financial reporting
Developing new revenue streams including technical training programmes and customer education
Working across internal functions, including engineering, sales, product, quality, to develop, deliver and drive a collaborative and cohesive service You'll also maintain close links with OEM partners and service leads worldwide to ensure expectations are not just met but exceeded.

What We’re Looking For
This role suits professionals with experience in technical service delivery, aftersales operations or engineering support management. You might currently be working as a Field Service Manager, Customer Service Lead (technical), Technical Support Manager, or Operations Manager within sectors such as industrial automation, electronics, capital equipment, medical devices, systems integration, engineering services, or precision manufacturing.

You will have:

Proven experience in aftersales or service management within an engineering, electronics or complex equipment or industrial machinery environment
Strong understanding of technical service delivery, commercial aftercare, and team leadership
Customer-focused with the ability to influence, build trust, and manage stakeholder expectations globally
Comfortable with performance reporting (KPIs, dashboards), pricing models, and continuous improvement
Exposure to working in or with OEMs and international service teams is a distinct advantage
Flexibility for global travel, including supporting overseas service partners and training delivery What’s on Offer

Competitive salary (guideline £50K–£65K) with quarterly bonus scheme
Comprehensive benefits including private healthcare and long-term sickness cover
25 days’ holiday (rising with service)
Flexible company culture with career development support
Opportunity to shape a growing global service proposition in a high-tech sector This role is ideal for someone looking to progress further in a tactical customer-facing leadership role, while still being close enough to the product and people to make a daily difference.

If you're a technically strong and commercially aware Aftersales Manager ready for your next challenge, we’d love to hear from you.

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Feb 12, 2026

Careers

How Many Robotics Tools Do You Need to Know to Get a Robotics Job?

If you’re pursuing a career in robotics, it can feel like the list of tools you should learn never ends. One job advert asks for ROS, another mentions Gazebo, another wants experience with Python, Linux, C++, RobotStudio, MATLAB/Simulink, perception stacks, control frameworks, real-time OS, vision libraries — and that’s just scratching the surface. With so many frameworks, languages and platforms, it’s no wonder robotics job seekers feel overwhelmed. But here’s the honest truth most recruiters won’t say explicitly: 👉 They don’t hire you because you know every tool — they hire you because you can apply the right tools to solve real robotics problems reliably and explain your reasoning clearly. Tools matter — but only in service of outcomes. So the real question isn’t how many tools you should know, but which tools you should master and why. For most robotics roles, the answer is significantly fewer — and far more focused — than you might assume. This article breaks down what employers really expect, which tools are core, which are role-specific, and how to focus your learning so you look capable, confident, and ready to contribute from day one.

Feb 3, 2026

Jobs

What Hiring Managers Look for First in Robotics Job Applications (UK Guide)

Robotics is one of the most dynamic, interdisciplinary fields in technology — blending mechanical systems, embedded software, controls, perception (AI/vision), modelling, simulation and systems integration. Hiring managers in this space are highly selective because robotics teams need people who can solve real-world problems under constraints, work across disciplines, and deliver safe, reliable systems. And here’s the reality: hiring managers do not read every word of your CV. Like in many tech domains, they scan quickly — often forming a judgement in the first 10–20 seconds. In robotics, those first signals are especially important because the work is complex and there’s a wide range of candidate backgrounds. This guide unpacks exactly what hiring managers look for first in robotics applications and how to optimise your CV, portfolio and cover letter so you stand out in the UK market.

Jan 24, 2026

Education

The Skills Gap in Robotics Jobs: What Universities Aren’t Teaching

Robotics is no longer confined to science fiction or isolated research labs. Today, robots perform critical tasks across manufacturing, healthcare, logistics, agriculture, defence, hospitality and even education. In the UK, businesses are embracing automation to improve productivity, reduce costs and tackle labour shortages. Yet despite strong interest and a growing number of university programmes in robotics, many employers report a persistent problem: graduates are not job-ready for real-world robotics roles. This is not a question of intelligence or dedication. It is a widening skills gap between what universities teach and what employers actually need in robotics jobs. In this article, we’ll explore that gap in depth — what universities do well, where their programmes often fall short, why the disconnect exists, what employers really want, and how you can bridge the divide to build a thriving career in robotics.